Return & Refund Policy

Last Updated: 20 September 2026

At KidsRoom, we carefully process and pack orders before dispatch.

Please read this policy carefully before placing an order.

1. No Refund Policy

KidsRoom does not provide refunds for products after delivery except where required under applicable law.

Once a product has been opened, used, played with, damaged or altered by the customer, it will not be eligible for return under our standard return policy.

2. When Is a Product Eligible for Return?

A return request will only be considered when the product is:

• Completely unopened
• Completely unused
• In its original condition
• In its original packaging
• With the original seal/packaging intact, where applicable
• Accompanied by all original accessories/items

3. Opened or Used Products

We do not accept standard returns for products that have been:

• Opened
• Used
• Played with
• Damaged after delivery
• Modified
• Altered
• Returned without original packaging
• Returned with missing accessories or components

4. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

KidsRoom may inspect the product and packaging before approving a return request.

If the product does not meet the return conditions, the request may be rejected.

5. Damaged Package

If the package appears damaged at the time of delivery, customers are advised to take clear photographs/videos of the package before opening it and contact KidsRoom support as soon as possible.

6. How to Request a Return

Contact us with:

• Order Number
• Name
• Registered Mobile Number
• Reason
• Photos/Videos

Please do not send any product back without receiving return instructions from KidsRoom.

7. Applicable Laws

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

8. Contact