Cancellation Policy
Last Updated: 20 September 2026
At KidsRoom, orders are processed quickly so that products can reach customers as soon as possible.
Please read our cancellation policy before placing an order.
1. Cancellation Before Dispatch
Customers may request cancellation before the order has been dispatched.
To request cancellation, contact KidsRoom as soon as possible with your order number and registered mobile number.
Cancellation requests are subject to order status.
2. Orders Already Dispatched
Once an order has been dispatched, it may no longer be possible to cancel the order through KidsRoom.
In such cases, the customer should contact our support team for assistance.
3. COD Orders
For Cash on Delivery orders, customers should contact us as early as possible if they no longer wish to receive the order.
Repeated refusal of confirmed COD orders may affect future COD availability.
4. Prepaid Orders
For prepaid orders, any cancellation and applicable payment reversal will be handled according to the applicable payment method, order status and applicable law.
5. How to Request Cancellation
Send us:
- Order Number
- Customer Name
- Registered Mobile Number
- Cancellation Reason
6. Important
A cancellation request does not guarantee cancellation if the order has already entered processing or dispatch.
7. Policy Changes
KidsRoom may update this policy when necessary. The latest version will be available on this page.